THE OFF SIDE OF ONLINE RETAIL in side out

They evaluate every negative factor of online shopping before deciding to take the plunge. Will the gifts arrive on time? What if I need to return an item? Will QueueHere.com still be around after Christmas, or are they a fly by night web ... Slow download times and uncooperative web sites all help to convince them that the trip to the local mall, despite the inconvenience, might be less frustrating. So how is an online retailer to compete in an offline-dominated world? ...